DSL Support - ST500 Series R4.3 Diagnostics

Enhancing Broadband


	All Products Modems Routers ST PRO ST PRO Firewall ST 510r3 ST 510v4 ST 530 Business Wireless Forum News Press Contact Us

Diagnostic Alert indications for SpeedTouch 510v4 / ST530

Firmware Release: R4.3

The Speedtouch 510v4 / 530v4 routers have two process that will assist in diagnosing your router problems.

LED Diagnostics
Web Diagnostics

LED DIAGNOSTICS

The Speedtouch 510v4 router and 530 router indicator lights/LEDs are located on the top of the router which outline the router status or any problems that may be occurring on your jetstream service.

LED Logo		Description
		DSL/WAN LED
		Power/System LED
		LAN LED
		USB LED

The following table outlines the current status of the router and the DSL connection.

Indicator			Description
Name	Colour	Status	Description
Power/System	Off		Power Off
	Green	On	Power on, normal operation
	Green	Flashing	Power on, Back-to-defaults status
	Amber	Flashing	Power on, BOOTP status
	Amber	On	Power on, POST pending
	Red	On	Power on, POST failed
DSL/WAN	Off		No DSL Line
	Amber	Flashing	DSL line synchronisation pending
	Amber	On	DSL line synchronised
	Amber Green	Toggling	DSL line synchronised and end-to-end connection pending
	Green	On	DSL line synchronised and end-to-end connection active
LAN	Off		No Ethernet link
LAN	Green	On	Ethernet link
USB	Off		No USB link
USB	Green	On	USB link

Note: POST - Power on Self Test.

WEB DIAGNOSTICS

If you can address the web management page of the router by address the IP address for the router from your browser, a connectivity test may be run.

If the test is successful, you will get a list of GREEN check marks in the test results -

A RED cross signifies a problem if indicated in DSL, ATM, Ethernet, PPP, IP -

A RED cross MAY NOT signify a problem if indicated in Internet, as many ISP do not allow ping replies on there DNS servers.

Test Result

Explanation

DSL

Your DSL Line is not synchronised.

	Check your on site wiring and confirm that your telephone line with your DSL Service is connected to your Speedtouch router.
	Check above for "DSL LED is flashing green or no DSL LED"

ATM

No ATM activity detected on your DSL Line.

Call your ISP and ask for your exchange port to be checked and reset, and DSL profile checked.

Ethernet

No Ethernet connectivity:

	Check above for "No Ethernet LED"
	Normal protocol used for Ethernet connection is PPPoE. However if you are using a protocol other than PPPoE this check is not applicable, as the result will always be "No Ethernet activity" .

PPP

Unable to Authenticate:

	Authentication failed: check your username and password. To Authenticate your router and your ISP must have the same username and password. If you have recently changed your password with your ISP then you will need to make the same change on the router. This is the most common reason for Authentication failure. Similarly the username must match and contain your ISP format. (i.e for Xtra jetsteam the format is: 'username.xadsl@xtra.co.nz'
	Your connection has been disconnected.
	Telecom network issue.

No IP

NO IP address or DNS server has been configured. When you negotiate authentication to your ISP's network, a public IP address & ISP DNS address must be sent back to the router. During this negotiation a IPCP error or DHCP error could occur. You will need to call your ISP and explain that you have not received a public IP address or DNS during the authentication process.

Internet

Unable to ping IP address or DNS:

The router has Authenticated and received a public IP address and your ISP DNS server address, but you are unable to run ping test to either the IP addresss or DNS server. If you do not get a ping response from your router IP addrerss (gateway address), You will need to call your ISP and provide the router public IP address and explain that it cannot be pinged.

No DNS

If this step fails your ISP either has a problem with the DNS server or the DNS server is setup to NOT reply to ping tests. The Telecom XTRA DNS servers do not provide a ping test response, so the DNS IP address will have a RED cross under normal operation. Other ISP's may respond in the same way.