Enhancing Broadband

Firmware Release - R4.0 / R4.2

Overview

To allow access to your ISP’s network the username and password inside a SpeedTouch router must equal the username and password setup within your ISP’s network.  If they become misaligned, i.e. you username or password within the router does not match the username and password within the network, an authentication issue is encountered.

Problem

The @ LED on your router will have transitioned from solid amber to a flashing amber and green.  The flashing amber and green @ LED shows the router cannot authenticate and there is most likely a mismatch between your routers username and password, and what is set in your ISP’s network.

Solutions

When an authentication error occurs, with regard to your username and password, it can be changed with the SpeedTouch routers by following these steps:

1. Browse in the router on the 10.0.0.138 IP address (unless this has been changed)

2. You may be asked to enter a username and password (see the screenshot below) If you do not know this security password (which is user-set when the installation CDROM is run) you will need to Hardware reset the router and reconfigure it using one of the following options.
     - With the original setup  CDROM (Click here)
     - With the built in installation wizard, firmware release 4.2.x only (Click here)
     - By manually uploading a configuration ‘.ini’ file (Click here)

Otherwise enter the Security username and password, and continue to the next step.

3. Click on ‘Connections’ or ‘Connect’ in the older firmware

4. If the details need to be changed, click ‘Disconnect’ below the password.

5. Correct the details and then click on ‘Connect’ below the password

6. Ensure the ‘Link’ and ‘State’ show ‘Connected’ and ‘Up’ respectively.  If not there is a problem with this User ID.

7. Click ‘Save All’ on the left above the ‘Basic’ menu.

You should have 3 green lights on the router and be able to surf the internet.

Copyright of Connectplay Ltd.