Enhancing Broadband

The Speedtouch 330 modem diagnostic tool is very valuable when troubleshooting any difficulties that may arise with your Jetstream connection. The Speedtouch diagnostic tool will automatically be installed along with the modem drivers when the modem is first installed.

The full Speedtouch 330 Diagnostic Guide can be downloaded by clicking here.

The Speedtouch Diagnostic tool can be found in the Windows System tray in the bottom right corner of the screen, next to the clock. Alternatively it can be found by going to Start - Programs - Speedtouch USB.

Modem Status:

Diagnostic Indicator		Modem/Connection Status
		Your SpeedTouch USB/330 is not (properly) connected to your PC, or malfunctioning.
		Your SpeedTouch USB/330 is connected to your PC, and the modem software is loaded, but your ADSL link is not synchronised (yet).
		The SpeedTouch is connected, and has established ADSL link synchronisation.

Connection Statistics:

The Speedtouch USB Diagnostic tool (as below) can give statistics on the connection type currently configured, the USB and ADSL connection speeds, as well as errors on the line and product info. To view all of the tabs as below you must click on the down arrow on the top right corner of the diagnostic window.

Connection Tab:
NZ settings a listed below in brackets
VPI - Virtual Path Identifier (0 - zero)
VCI - Virtual Channel Identifier (100)
Type - Connection Type (PPPoA - Jetstream / PPPoE - Tempest)
Encapsulation - Encapsulation Type (VC-MUX - Jetstream / LC-SNAP - Tempest)
SDU Transmit - The number of Service Data Units that are transmitted
SDU Receive - The number of Service Data Units that are received
Tx SDU Size - The Size of the SDUs that are transmitted (1500)
Rx SDU Size - The Size of the SDUs that are received (1500)

USB Tab:
USB Transmit/Receive - Indicates the number of times the modem had to retry the transmission/reception of data to/from your computer due to USB bus failures (delays, congestion or reflections).
USB Transfer Mode - Indicates the USB transfer mode on the USB bus, either isochronous
or Bulk.
USB Bandwidth - Indicates the available bandwidth in Kb/s on the USB bus.

ADSL Tab:
Line Rate Transmit/Receive - Indicates the maximum ATM transmit and receive rates in Kilo bits per second (Kbps) on the ADSL line.
Modem Type - Indicates whether the SpeedTouch ADSL/POTS or SpeedTouch ADSL/ISDN USB modem is used.
Modem Mode - Indicates the ADSL/POTS or ADSL/ISDN standard applied on the ADSL line.
Errors:
Loss of Signal - Indicates how many times the ADSL signal was interrupted.
Loss of Link - Indicates how many times the ADSL connection was down.
Loss of framing - Indicates how many times the bit synchronisation was lost over the ADSL link.
Errored seconds - Indicates how many seconds the ADSL link was not functioning correctly, i.e. loss of link, signal, and/or frame occurred.

ATM Tab:
Bandwidth Transmit/Receive - Indicates the maximum transmit/receive service your Service Provider offers for your current subscription.
Cell Count:
Transmitted - Indicates the number of all ATM cells sent through the ATM layer towards the ADSL line.
Received - Indicates the number of ATM cells received and passed through the ATM Layer.
Loopback - Indicates the number of ATM cells sent by the Service Provider (e.g. for maintenance).
Invalid - Indicates the number of ATM cells that are dropped because they do not belong to the current information flow or are incorrect.

OAM Tab:
OAM F5 State - Flagged Alarm Indication Signal (AIS), Remote Defect Indication (RDI), and/or Continuity Check (CC) up and downstream boxes, indicate reception, and/or occurrence of these Operations And Management (OAM) situations.
F5 Cell Count Loopback - Indicates the number of sent/received Operations And Management (OAM) F5 loopback, and/or continuity check cells.

AAL5 Tab:
SDU Transmit/Receive - Indicates the number of SDUs, which are transmitted and received.
CRC Errors - Indicates the number of times a Cyclic Redundancy Check (CRC) on the received AAL5 frames was negative.
SDU Length Errors - Indicates the number of times the length of a received SDU was incorrect.
SAR Timeouts - Indicates the number of times the Segmentation And Reassembly (SAR) of the received AAL5 frames failed, because their time-out expired.

Version Tab:
Hardware Version - Unique to Product
Serial Number - Unique to Product
 

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